Privacy Policy — The Sleep Zone
Who We Are
The Sleep Zone provides expert sleep consultancy services for families. We are committed to protecting your privacy and ensuring any personal data we collect is handled with the utmost care.
Information We May Collect
We may collect information that identifies you or your children when you interact with our services. This includes contact details, family background relevant to sleep habits, and any communications you send to us directly.
Types of Data We Process
This may include your name, email address, phone number, and specific details about your child’s age, sleep environment, and routine. We only process data that is essential for providing effective sleep support.
Legal Basis for Processing Your Data
We process your information based on your explicit consent when you sign up for our services, or where it is necessary to fulfill our contract with you to provide sleep consultancy.
How We Collect Your Data
Data is collected through our website forms, during our initial consultation calls, and through ongoing emails, calls or message-based support as part of your sleep plan.
How We Use Your Information
Your data is used to tailor sleep plans specifically for your child, to communicate with you regarding your progress, and to provide administrative updates about your bookings.
Safeguarding and Sharing Information
We do not sell your personal data. Your information is only shared with third-party service providers (like payment processors) who help us operate our business, and who are also bound by strict confidentiality rules.
Links to Other Websites
Our site may contain links to helpful resources. Please note that we are not responsible for the privacy practices of external sites, so we encourage you to read their policies as well.
Controlling Your Personal Information
You have full control over your data. You can request to view, correct, or delete your information at any time by contacting us directly.
Disclosures of Your Personal Data
In rare cases, we may be required by law to disclose personal data to authorities, or to protect the safety of our clients and staff.
Securing Your Data
We use industry-standard security measures, including secure storage systems, to prevent unauthorised access or disclosure of your family\'s information.
Data Retention
We only keep your personal data for as long as is necessary to provide our services and to meet our legal or accounting obligations. This can be up to 7 years.
Access to Your Information
You have the legal right to request a copy of the information we hold about you. We aim to respond to all such requests within 30 days.
ICO Registration and Data Breach Reporting
The Sleep Zone is registered with the Information Commissioner’s Office (ICO) as a data controller. We follow UK GDPR requirements and maintain strict procedures to protect your information.
In the unlikely event of a personal data breach that risks your rights or privacy, we will notify you promptly and report the incident to the ICO within the required 72‑hour timeframe.
Contact
If you have any questions about this policy or how we handle your data, please reach out to
us at hello@thesleepzone.co.uk.