Payments & Bookings

All bookings for sleep consultations and therapy programs must be paid in full at the time of booking unless otherwise agreed in writing. We accept bank transfers. 

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Cancellations & Missed Appointments

 

We understand that family life can be unpredictable. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

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Cancellations made with less than 24 hours’ notice, or missed appointments, will be charged at the full session fee, as the time has been reserved exclusively for your family and cannot be offered to another client at short notice.

Role of The Sleep Zone & Client Responsibilities

The Sleep Zone provides clinical paediatric occupational therapy advice in relation to sleep coaching. Our role is to provide you with the tools, strategies, and evidence-based guidance needed to improve your child's sleep. As the parent or caregiver, your responsibility is to implement these strategies consistently and communicate any challenges or changes in your child's health or environment that may affect the sleep plan.

Medical Disclaimer & Safety Responsibilities

The advice provided by The Sleep Zone is not a substitute for medical diagnosis or treatment by your GP or paediatrician. It is your responsibility to ensure your child is medically well before starting a sleep program. Always follow safe sleep guidelines (such as those provided by The Lullaby Trust and NHS) and never leave your child unattended in a situation that could be unsafe. You can read more about safe sleep here: https://www.lullabytrust.org.uk/baby-safety/safer-sleep-information/ and also on the NHS website: https://www.nhs.uk/best-start-in-life/baby/baby-basics/newborn-and-baby-sleeping-advice-for-parents/. 

These links are for reference only and you must research safe sleep yourself. 

Liability & Legal

The Sleep Zone shall not be held liable for any direct or indirect loss or damage arising from the implementation of sleep strategies. By engaging our services, you acknowledge that sleep coaching involves behavioural and environmental changes and that individual results may vary based on implementation and the child's specific developmental needs.

 

Website Disclaimer

The information provided on this website is for general informational purposes only. While we strive to provide

accurate, up-to-date clinical information, The Sleep Zone makes no representations or warranties of any kind regarding the completeness or accuracy of the website content. Use of any information on this site is at your own risk.

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Acceptance of Terms

 

Payment for any Sleep Zone service constitutes acceptance of these Terms and Conditions. Please ensure you have read them carefully before booking.

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